Terms and Conditions

  • To place an order  you have to register. By signing up to our website, you are agreeing to the terms and conditions of sale which apply to all transactions on  www.zolaskitchenstudio.co.za . 
  • Signing up to the service means we must have the following information
  • Your address, including the postcode of the billing address associated with the payment card.  
  • Your home telephone number or mobile telephone number . 
  • Your email address, so we can supply you with important information such as your order confirmation and delivery details . 
  •  Your privacy is very important to us. We will assure you that your private data will not be disclosed anywhere at any cost. If you have any questions or concerns about terms and conditions, please contact us at hello@zolaskitchenstudio.co.za .
  • Do not use Zola’s Kitchen Studio to promote any illegal activities. 
  • We are a  food  delivery service providing you an online platform to
  • (a) order food online from our online store  
  • (b) pre-pay for your food order by banking channels made available to you on the services or paying for your food by debit or credit card   
  • All food is delivered cold and certain platters/food require that you heat them for best results  
  • All ready-made meals ordered from our catering team are delivered cold. Simply reheat as required, and heating instructions will be supplied.  
  • All items are supplied in disposable containers and food trays  
  • Delivery times are approximate only.  Food may be delivered earlier than requested depending on delivery schedules . 
  • All items are subject to availability and may be substituted with a suitable equivalent . 
  • Pay using American Express credit cards or by bank transfer into the HOD Design and Consultants CC  bank account, the details are provided on   the website.
  • Credit card acquiring and security: Credit card transactions will be acquired for HOD Design and Consultants CC via PayFast who are the approved payment gateway for Standard Bank of South Africa.  Users may go to www.payfast.co.za to view their security certificate and security policy  
  • Customer details separate from card details: Customer details will be stored by HOD Design and Consultants CC  separately from card details which are entered by the client PayFast’s secure site. For more detail on PayFast refer to www.payfast.co.za  
  • Merchant Outlet country and transaction currency: The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).  
  • Responsibility: HOD Design and Consultants CC takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods  
  • HOD Design and Consultants CC  Variation:  HOD Design and Consultants CC may, in its sole discretion, change this agreement or any part thereof at any time without notice.  
  • Company information: This website is run by HOD Design and Consultants CC  based in South Africa trading as HOD Design & consultants CC.   
  • You may not steal our menu and advertise it as your own 
  • This work and photos all property of HOD Design and consultants 

REFUND POLICY  

  • Refunds will be made via EFT to the client within 5 working days of receiving the cancellation request.  
  • No refunds will be issued for cancellations received on the day of scheduled delivery nor will refunds be issued for cancellations received less than 24 hours before delivery is scheduled.  
  • No refunds will be issued for goods received and signed for.  
  • If goods received by the client are not satisfactory according to the client, these can be returned to HOD Design and Consultants CC  with  HOD Design and Consultants CC  driver. Upon inspection by  HOD Design and Consultants CC and upon on  HOD Design and Consultants CC  curing that the goods are indeed not satisfactory, a full refund will be issued to the client within 5 working days.  
  • If however,  HOD Design and Consultants CC  deems the goods to be in a satisfactory condition, the goods will either be returned to the client at the client’s expense, alternatively the goods will be disposed of if the client no longer wishes to take delivery of the goods. No refund will be issued to the client in this regard.